FAQ

How long does it take to process my order?
Most orders are made to order and ship within 5-7 business days. Processing times may be slightly longer during peak seasons or promotions.

Can I change or cancel my order after placing it?
Because our products are custom produced, orders can only be changed or canceled within 12 hours of placing the order. After that, production may already be underway.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your delivery.

Where do you ship?
We currently ship within the continental United States. International shipping options may be added in the future.

How much does shipping cost?
All orders ship for free!

How long does shipping take?
Standard shipping typically takes 3–7 business days once shipped. This is dependent on the carrier (FedEx or UPS) and assuming no issues on their end. 

What if my order arrives damaged?
If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damage and packaging. We’ll work quickly to make it right.

Are your canvases ready to hang?
Yes. All canvases arrive fully assembled and ready to hang, with hardware included.

What materials do you use?
We use premium canvas, archival-quality inks, and sturdy wooden stretcher bars designed to last.

Will colors look exactly the same as on my screen?
Colors may vary slightly due to screen settings and lighting, but we strive for accurate color reproduction.

Do you offer custom artwork or personalized orders?
Yes. We offer select custom and made-to-order designs. Please contact us before placing your order to confirm details. Email support@trendboardlife.com

Can I request size changes or special modifications?
Some designs allow size or layout adjustments. Reach out to us with your request and we’ll let you know what’s possible. Email support@trendboardlife.com

What is your return policy?
Please email support@trendboardlife.com for any return related requests. All orders will incur a $15 return fee per unit. 

What if there’s a problem with my order?
If something isn’t right, contact us and we’ll do our best to resolve the issue quickly.

Is the artwork licensed?
Yes. All artwork is either original, licensed, or used with full permission from the artist or photographer. 

How do I care for my canvas artwork?
Avoid direct sunlight and high humidity. Clean gently with a soft, dry cloth.

How can I contact you?
You can reach us at support@trendboardlife.com -  We aim to respond within 1 business day or sooner!